Today I am ranting…beware! I am pissed and poised with my fingers on the keyboard.
What the hell is the deal with companies not standing behind their warranties and products? I could see if I had cheezed out and not paid top dollar for the thing in question, or that I had tried to go with an inferior product. However, when I purchase something that comes with a warranty I damn well expect the fucking warranty to be upheld. The other kick in the ass is when a company has the fucking gaul to ask where my husband is. Hey guess what el douchebag – I run this fucking house, not him. He is busy at work busting his ass to get the money to pay for your shitty service. He is not here to placate your sexist fucking self.
What has me soooo riled up? Well I will tell you. About 5 years ago we bought a super duper outdoor play-set. The main thing that sold us on this set was the lifetime warranty. Well 5 years later the super duper play-set is rotting. I attempted to contact the company but could not find a phone number, only an email for them. The local dealer has closed as well. In doing more research I came across a very large number of complaints logged against this company about their products. There were also many many complaints registered that the company does everything possible to not honor the warranty and then after years of paperwork if they do honor it the materials are shipped to the customer at their cost! The company doesn’t even pay the shipping! My kids are getting close to being past the play-set years and instead of spending eons arguing about rotting cedar boards, that should not rot, I am just going to pay to have them replaced now. But WTF if someone is purchasing a play-set that costs thousands shouldn’t the fucking thing last?
Next up….My crumbling rock wall. It was installed 9 years ago, it’s made of rock. It shouldn’t be crumbling. I had the company that installed it out today to discuss if they will resolve the issue. The owner showed up and started immediately discussing how it wasn’t his problem and the error was chipmunks. When my maintenance guy refuted the chipmunk he moved onto roots, which were refuted because there wasn’t a fucking root anywhere in sight, then it was settlement, then it was the rocks used were too small (hello asshole you installed it!). He then acknowledged one portion was not installed correctly. My maintenance guy said ok so you agree this portion is wrong what are you going to do about it. He then said no its not wrong and that he is “not losing any money out of his pocket.” It ended with me walking away telling him to get off my property and him yelling at me from the street I was rude and that he would sit in the street for as long as he wanted. What an asshole. After I was out of earshot he asked my maintenance guy where my husband was. WTF assbag – you are not dealing with my husband you are dealing with me. Get over your stupid fucking sexist self and man up and fix the damn wall you installed incorrectly.
Finally…this is years ago but when I was pregnant with my daughter I got into a fight with the fence people. They had told us the installation would take 3 days. Weeks later the fence was not installed. I had a 20 month old running into the woods everyday and I was on bedrest. I was not happy. I finally called the guy out on it in front of his workers. I told him he guaranteed the fence would take 3 days not 3 weeks. We fully expect them to be there and complete the work. He called me “little lady” and then drove away and called my husband at work to report my behavior to him. My husband informed the asshole that I was 100% correct and that the fence was to be completed weeks ago. He also stated that if he had any more issues he is to deal with me, and not call him at work. WTF fence guy! If that was my husband who called you out on it would you have called me at work to report his behavior? We all know damn well you wouldn’t have.
This leads me to my point (finally). If you are in the business where you work with customers in their home you will most likely deal with the woman of the house. Learn to interact like a human being and not yell at them. Learn to not try to talk around them – we are really smart. And here is the most important thing – DO NOT ASK WHERE HER HUSBAND IS! This is not 1950 people, I get a full vote in my house. And chances are, I get the most votes too. I will vote your ass out quicker than you can say Husband.